FAQ

If your questions aren’t answered here, please contact us for a prompt answer.

What is Kube 5 Portable?

The Kube 5 Portable is a premium multi-device charger for all portable electronics. The Kube Portable System comes with 5 portable Kubes and a charging tray that keeps the Kubes charged when not in use. A Kube 5 can charge smart phones, tablets, cameras, and wearable technology. It can charge up to six devices at once.

What mobile devices is the Kube 5 Portable compatible with?

The Kube Portable supports all modern Android based phones, iPhone 4/4S, iPhone 5, 6 or later versions, iPads and other tablets, Blackberry and Windows based phones. The Kube 5 Portable’s built-in cables are an Apple® Lightning, Apple® 30-pin & Micro USB connectors, covering all Apple®, Android, Blackberry and Windows Mobile devices. Kube 5 Portable contains 3 x built-in cables, 2 x USB ports and Qi Wireless Charging on its top surface.
Plus investment is protected as this hardware is full upgradeable as a global charging standards change.

What is Qi wireless charging?

Qi (pronounced “chee”) is a universal standard for wireless charging that doesn’t require the use of a cable. The biggest advantage of Qi is that technology from different manufacturers is all compatible. That is, if the technology is a Qi enabled device then it  is compatible with every Qi charging transmitter.

Does the Kube Portable have Qi wireless?

Yes. You can drop and charge your Qi-capable device with the Kube Portable.

How fast does the Kube Portable charge my device?

Each Kube Portable has a huge 18,000mAh battery that charges at a speed comparable to wall outlet chargers.

How many devices can the Kube 5 Portable charge simultaneously?

Six (6).

Can I charge a laptop with the Kube 5 Portable?

No, however you can charge a laptop with our Kube Essentials. Please click here to read about Kube Essentials

What's the difference between the Kube 5 Portable and the Kube Clock?

The Kube Portable can be used anywhere in the hotel, whether your lounging by the pool, enjoying a drink at the bar, in a conference room, or out on your balcony. It is a portable universal charging system. The Kube clock is an in-room charging system which features an audio player, alarm clock, bluetooth, device charging and optional Qi wireless charging. Please click here to read about the Kube Clock.

Can I customize my Kube Portable unit for my hotel?

Yes. To add that personal touch with your own brand, the KUBE 5 Portable can be customised to have your hotel name and your brand logo tastefully back lit on the side of the Kube 5 Portable. Please click here to read and see examples of customizing for your hotel.

What’s your refund and return policy?

We want to ensure your complete satisfaction, and we will happily accept returns in accordance with the return and refund policy.

How can I contact Kube Systems customer service?

Please visit our contact page, or submit a priority support ticket here.

How do I submit a support ticket if I need help?

Ticket support is one of three options Kube Systems to seek help.

Click here to create a support ticket.

Please be as specific as possible. If you have a question about a specific product, mention the product name in the ticket. The more you tell us up front, the more likely we’ll be able to answer your question the first time.