“Guests have been extremely receptive; they love the convenience and simplicity,” Lincoln said. “Most people use them in the lobby, at the bar, and outside at AQUA — our urban oasis that blends water, fire and sound into a relaxing pool and patio experience. Some guests even check them out at the front desk and take them back to their rooms. After all, it’s not uncommon for travelers to forget charging cables at home. We used to provide cables at the front desk to guests who need them, but handing guests a Kube vs. an old iPhone wire is far more impressive.
“A really cool benefit of these portable Kubes is that it enables our staff to be proactive in anticipating guests’ needs,” he added. “If someone sitting at the bar needs to power up, the bartender can present a Kube. Or, if a guest is wandering around the lobby looking for a vacant electric plug, a front desk clerk or manager can ask if they can assist with a charging Kube. It’s so simple. Kube Systems has made the Providence Marriott Downtown a trendsetter. This is really BIG in the eyes of our Millennial guests.”
With 15 Kubes readily available, hotel staff can expand the guest charging service to more people across more areas of the hotel.
“Today, we allocate one system for the front desk and lobby, one for the restaurant and bar, and one is mobile, capable of going wherever it is needed – which is predominantly in the meeting space,” Lincoln said. “Our regular customers are asking for these Kubes by name, and our first-time guests are blown away by the innovation. The Kube 5 portable system is really helping us elevate service with each charge.”